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How to retrieve or reset your ION Customer Portal password

How to retrieve and reset your ION Customer Portal password

 

Check out this video link for the instruction https://youtu.be/3IGd5qSH28k

 

Alternatively you can refer to the steps below

 

1. These steps are useful for

  • If you have forgotten your ION Customer Portal password
  • If you would like to reset your password

2. Follow these steps

  • Open Google Chrome or Internet Explorer
  • Type in support.ion-management.com in the address bar
  • On the Customer Portal click on Forgot Password
  • Enter your Email Address and your password will be sent to you via email in about a minute time

NOTE
If your email was not found, please speak to ION Account Manager or email to support@ion-management.com for assistant

 

4. After about a minute time you should receive an email that contains your existing username and password

 


5. You can use the login credentials to access ION Customer Portal

 

6. If you would like to reset your existing password or the system generated password, follow these steps

7. Login to ION Customer Portal with your correct login credentials

8. Under MY OPTIONS click on Self Administration > Change Password

 


9. Enter your Old Password

10. Enter your New Password and Confirm New Password

11. Next click on OK

12. Your password have been reset and you can now login with your new password

 

NOTE
For any question or concern please speak to ION Account Manager or email to support@ion-management.com for assistant

 

 

Fauzan Ali 9/18/2019 2:29 PM